Support
Frequently Asked Questions
Answers to the questions we hear most from creators, sellers and agencies.
FTS is an agency that helps creators, sellers and agencies grow on TikTok through account setup, monetization guidance, marketing services and paid promotion.
We work with clients across dozens of countries. Our team is based in Asia and structured to support clients across different time zones.
Reach out through our contact form or WhatsApp with your goals, and we'll recommend the right service or combination of services.
Yes, we currently offer region-configured accounts for the UK and USA markets, with more regions available on request.
Most accounts are delivered within a few business days, depending on verification queues and the market requested.
No agency can guarantee TikTok's internal approval decisions. We provide an accurate roadmap and hands-on support to put you in the strongest possible position.
Content planning, posting cadence, community engagement, competitor research and performance reporting — customized to your goals.
Yes, our paid promotion service runs original campaigns through official TikTok Ads, built around your product and target audience.
It helps you repurpose already-proven content across additional accounts or markets, adapted appropriately for each destination.
Primarily for account verification during TikTok Shop setup, as well as general business communication needs.
Yes, client information is handled confidentially and used only to deliver the services you've requested.
Yes, most clients combine account setup with marketing or promotion services for a complete growth plan.
Yes, our team remains reachable after handover to help with setup questions and account health checks.
You can reach us by email at support@ftsgrow.com, through our contact form, or via WhatsApp for faster responses.
Our support team maintains extended hours to accommodate clients across different time zones — see our Contact page for details.
Yes, a meaningful portion of our clients are agencies managing multiple TikTok Shop accounts on behalf of their own clients.
Requirements vary by service. We'll walk you through options and any minimums during your onboarding conversation.
We can review your situation and advise on next steps, though outcomes depend on TikTok's own policies and review process.
Yes, marketing and promotion services include regular performance reporting so you can track results.
Payment options are discussed directly with our team based on your location and service — reach out via Contact for details.
Yes, if your need falls outside our standard services, contact us and we'll let you know if we can accommodate it.
Yes, all services are designed to align with TikTok's platform and TikTok Shop seller policies as they currently stand.
Still Have Questions?
Our team is available by email and WhatsApp to help with anything not covered here.