Refund Policy

This Refund Policy explains when and how refunds may be issued for FTS (Faisal TikTok Shop) services.

Eligibility For Refunds

Refund eligibility depends on the specific service purchased and the stage of delivery at the time of a request. Services already fully delivered, such as a handed-over account, are generally not eligible for refund.

Requesting A Refund

To request a refund, contact support@ftsgrow.com with your order details and reason for the request. We aim to respond within a few business days.

Non-Refundable Circumstances

Refunds are not available where delays are caused by third-party platform processes, or where a client provides inaccurate information affecting service delivery.

Processing Time

Approved refunds are processed within a reasonable timeframe using the original payment method where possible.